What information do we collect about you?
We collect information about you when you:
- Contact us via email, phone, social media, letter or in person
- Register with us
- Place an order for our products and services
- Provide voluntary feedback or reviews
- Use our website
- The information we collect may include: your name, business name, address, email address, marketing preferences, and telephone number/s. During website use information is collected using cookies.
We do not collect any special category data.
How will we use information about you?
- We collect information about you to process your order, fulfil your order, manage your account, complete internal records and, if you agree, to email you about other products and services that we think may be of interest to you
- We use your information collected from the website to personalise your repeat visits to our website
- Spaceright Europe Ltd and our associated brands will not share your information for marketing purposes with any other companies
- In processing your order, we may send your details to our courier delivery service
Your rights
- Right to be informed about the collection and use of your personal data
- Right to access personal data we hold about you
- Right to rectification if any data we hold about you is inaccurate or incomplete
- Right to be forgotten/Right to erasure by requesting your personal data be deleted. Note that this may be subject to exemptions based on certain laws
- Right to data portability and transfer to another controller
- Right to restrict processing of your personal data
- Right to withdraw consent to process your personal data
- Right to object to the processing of your personal data
- Right to object to automated processing i.e., decision making or profiling
Marketing
If you have consented to receive marketing, we will send you information about products and services from Spaceright Europe Ltd or group brands that we think may be of interest to you.
You have the right at any time to stop us from contacting you for marketing purposes and can opt out at any point.
If you no longer wish to be contacted for marketing purposes, please click here.
Access to your information, correction and deletion
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:
Spaceright Europe Ltd, 38 Tollpark Road, Wardpark East, Cumbernauld, Glasgow, G68 0LW
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or receive information you think is inaccurate using the contact details above.
You also have a right to ask us to delete your personal data in certain circumstances, for example if we no longer need the data for the purposes set out in this Privacy Policy. To request this please do so using the contact details above.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We have also implemented procedures to deal with suspected data breaches and will notify you and the applicable regulator of any such breach as required by law.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes via Google Analytics.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. In some instances, this may prevent you from taking full advantage of the website.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.
Data Retention
We retain your information for no longer than necessary for the purpose for which it was collected. In determining how long your information will be stored, we will consider:
- the purpose(s) and use of your information both now and in the future;
- what information we need to: best provide you with products and services; manage your relationship with us; meet our statutory obligations; develop our products and services; and meet our customers’ and previous customers reasonable expectations.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. You should check this page from time to time to ensure that you are happy with any changes. This privacy policy was last updated on 9th June 2024.
What to do if you have a concern
If you have any concerns about how we are handling your personal information, we encourage you to contact us directly to seek a resolution, however, you also have the right to lodge a complaint with the ICO whose contact details are as follows:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone - 0303 123 1113
How to contact us
Please contact us if you have any questions about our privacy policy or information, we hold about you.
- By email
- Or in writing: Spaceright Europe Ltd, 38 Tollpark Road, Wardpark East, Cumbernauld, Glasgow, G68 0LW